There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I would get virgin to do it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 168. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Options. No Virgin Media Wall Socket on 13-04-2022 14:08. - 5250024 1 ACCEPTED SOLUTION. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. See where this Helpful Answer was posted. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. Which was great as that is in a better location than my master Socket was. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. 29-12-2022 20:58 - edited 29-12-2022 21:00. For into also image of the type of. Virgin Media Extension Cable. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I found this which seems - 5282154 - 2. 3. RedTomato said: I removed my Virgin cable about a month ago. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. on 03-08-2020 18:05. Don’t plug the power cable into a plug socket yet. 3 weeks ago. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Mobile Your Account. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The wall box may be branded with the logos of an old cable TV. Thank you for your post and welcome to the community. nor can I find a external brown box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. It is likely you will be waiting a few days. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. You can also add WiFi Max to our. Security matters. We would like to show you a description here but the site won’t allow us. Just had the Hub 3 delivered for Quickstart. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. When I proceeded to set up my Hub 3 I quickly realised that. I found this which seems to be - 5282154. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Thanks for posting, welcome both to the community and also Virgin Media. I don't have a Virgin wall socket. . No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Sorry to see that you have been having issues with connecting your equipment. Switched On. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Trace any cables coming out of it and check the ends of them. Call the Pre-installation and delivery team on 0800 052 1734. You’ll know it’s ready when the white power light at the front of the Hub is on. kirbyp4. Vote. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Hi @bingoman000. 2. Thank you. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. The other is marked TV, & this is used for TV & Broadband. The internal box should be oblong, square one are for phone. Tuning in. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Stay safe online. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. But I have no Virgin Media Wall socket in my house. Hello, my isolator cable does not fit into the virgin media wall socket. Each box also has separate channels. Post a photo of the "wrong" socket please. When you 'page' the handsets, all of the cordless handsets should ring. Vonage 2nd line. Call the Pre-installation and delivery team on 0800 052 1734. Take a look outside where the incoming cable is. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Just joined. The port of wall socket - 5152519. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 19 minutes ago. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Can anyone help or know how long it takes to g. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. One branch goes to the modem and the other to the V6 box. Or if the other end of the white cable is in a more useful. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. on 05-02-2023 19:03. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. We would like to show you a description here but the site won’t allow us. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Virgin Media wall socket set up. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I don't work for Virgin Media. on 31-12-2021 10:47. 1 Mar 2016. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Most QuickStart kits have just 6 cables, connectors and powerlines to. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. No virgin media wall socket; Options. If there’s already a cable plugged into your Virgin. on 28-10-2022 17:29. That would indicate the base station and the handsets are in communication with each other. You need a Virgin Media wall socket to connect to their broadband services. ; If the TV box is connected to the Hub, make sure the. Actually it is not a box it is just a cover to cover up the splitter behind it. Hi mariz2198, thanks for posting and welcome to our community. 12-10-2022 18:51 - edited 12-10-2022 18:59. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Tudor. Feb 22, 2022. When you place your order, we'll let you know. Forum; Apps. No, any cables within the house can be touched as much as the householder wants to touch them. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. #12. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Until any switchover is completed, your telephone wall sockets would work as per normal. socket on the rear of your new Virgin TV box by pushing it firmly into place. Browse Virgin Media Virgin Media. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. . Learn more. your Virgin Media phone, or 0345 454 1111 from another network. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Simply push the cable head over the screw head. Virgin Media M125 Fibre Broadband. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. 0. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Plug the cables into the Hub. I just found a box in the closet which has a cable indicated as CABELCON 4. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Step 4. and view the images for a range of different wall box options. Connecting Hub 3 To Extensions Virgin Media Community 4797660. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. 12-10-2022 18:51 - edited 12-10-2022 18:59. Absolutely not. #2. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The internal wall boxes are mostly oblong. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 08K; 2. No virgin media wall socket. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Should’ve checked this before I ordered. Pop the power cable into a nearby plug socket, and turn it on. I'm a Very Insightful Person, I'm here to share knowledge. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Sometimes there is no VM wall box, just a trailing cable. The closest I could find was this, which. In response to Jonny-M. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Home Phone. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). Browse Virgin Media Virgin Media Community. There are 10 types of people: those who. 13. Step 4. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. You can possibly do this in two ways. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Plug the cables into the Hub. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Home Phone. Live TV uses co-ax cables. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Summary of Contents for Virgin Media Virgin TV V6. Make sure any HDMI or SCART cabling is also tightly connected. The wall box may be branded with the logos of an old cable TV company (not VM). Re: Moving virgin media wall socket. The Virgin wall sockets just have one connector at the bottom. Virgin Media service comes through this cable. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Getting Connected with Virgin Media is easy when you have a wall socket. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. VM don't use fibre inside the property. The two sockets on the wall on the RHS are telephone sockets. If you don't have the cabling then call the pre-installs team on 0800 052 1734. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. And on the back of the box. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Also available from the likes of Screwfix, Homebase, Toolstation etc. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. Re: My house wall socket that cannot fit to VM hub. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. pentagon-shaped device that plugs into a wall socket and has an. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Step 1 - Check your connections. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Step 1 - Check your connections. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Can someone come and set it up? 0 Kudos Reply. Virgin Mobile. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. It is likely you will be waiting a few days. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Virgin Mobile. But I. Signals from baby monitors, fish tanks and cordless. Further exclusions & legal stuff apply. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. All the wall sockets I can see are for BT. Virgin Media; My Virgin Media; Shop;. Another option might include. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Manage Your Account. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Up to 3 WiFi Pods if needed. At least spell your title correctly jeezus . Luckily, most newer computers have one already. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Virgin Media Quickstart set up. All the wall. Tuning in. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I'm currently renovating my living room, including the electrics. The metal box in photo 3 looks like a likely contender. We can certainly get an engineer visit booked for you to come and install things. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. No internet, unfortunately. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. Browse Virgin Media Virgin Media Community. I received a box to quick start with VM but there is no wall socket in my flat. log into hub3 - 192. Thanks again. Had arranged self-install as per suggestion from VM. Options. socket. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. . in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. We would like to show you a description here but the site won’t allow us. Even sitting in the room above the router, the WiFi was dreadful. I have only got one rectangular shaped white socket (Shown as below) but it seems old. How do I book an engineer to come out - 5345632. The wall socket I have within my home does not appear to be working. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I wanted to check with people on here before trying to get an engineer in, just. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I don't longer work there. Everything is converted to specialised triple screened coaxial cable. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. 5K. These are the parts I could find, they were screwed into the end on the coaxial cable. Everything you need is posted to you. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 9. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The port has a screw on threaded head. on 18-05-2022 19:55. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Trouble shooter. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. See where this Helpful. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Answered! Go to Answer. Thank you for your post and welcome to the community. Save £105. Sometimes there is no wall box, just a trailing cable. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Booking an engineer is easy with Virgin Media. The principle is exactly the same as every other modem. If you look into the back of your Hub, you'll see a port. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. My options are . Explain what needs to be done and book an engineer visit. My Virgin Media App. The wall socket I have within my home does not appear to be working. See full list on internetispinfo. Account - Cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You can also check for a loose cable as not all properties have a socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Kath_F. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Tudor. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Tudor. If you are trying to do something else, please explain more. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Some properties do not have a wall socket, only a cable. • Using your TV remote push the Input, AV or Source button. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Plug into the Hub. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Options. . Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. We would like to show you a description here but the site won’t allow us. • Scroll to the HDMI port you connected the cable to. There are two options for to your TV. Booking an engineer is easy with Virgin Media. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. A photo would be helpful if possible. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I've got 2 wall sockets that I think are likely. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. powered by TiVo, somewhere else in your house to your Hub. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. There should be a wall mounted box somewhere inside that has an F socket on it. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Media services are only available in eligible Virgin Media network areas. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Tudor. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. We would like to show you a description here but the site won’t allow us. Hello VLNeedham. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Virgin Fibre Areas only. Cihank617. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 4. . Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop; Help;. Learn more. Quickstart is the quickest and easiest way to setup our services. No Virgin Media Wall socket . Virgin Phone Switchover. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. 100. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection.